Ask The Right Questions

Ask The Right Questions

9 months is the usual length of time it takes a baby to develop from conception to being born.

During those 9 months, the new parents are preparing for the future, the changes that will be occurring in their lives, especially if they are first time parents.

While each pregnancy is unique, just as each of us human beings are unique, there are several predictable events and circumstances that will be occurring and we have plenty of wisdom from our family and friends along with healthcare and other experts.

You want to know what to expect when you are expecting?  You ask.  You ask the right questions to get the right answers. It’s pretty straight forward.

I’m going to apply this to the past 9 months or so.  We were a couple months into 2020 when we started hearing about what has become the Covid-19 Corona Virus Pandemic. At first we believed it would have a limited impact on a very small number of people in our country and most of us would live our lives as normal.

By April, multiple states had stay at home orders that closed down parts of the economy, led to panic buying of toilet paper and created something that nearly no one in business had ever lived thru before.  100 years ago was the last pandemic of this magnitude and even if a business has been around since that time, the actual people are no longer here to tell us what to do.

So questions were asked about the virus.  How serious is it?  What are the risk factors?  A great political divide was created over the precautions that we should be taking and all of this in the midst of a dozen other political and social battles.

We were learning as we went along and none of us wanted to deal with a deadly virus pandemic that would upend not just our physical health and well being but also mental health, business health, and the well being of our friends, family, co-workers and neighbors.

We also thought that the impact of the virus would be short-lived.  Weeks, not months.  Hopefully not years.

It all boils down to this.

Ask the right questions.

While we rely on the health care experts to work their butts off to find the answers and solutions to halting the spread of the virus and lessen the impact on individuals health, I challenge you to ask the right questions regarding the future of your business.

This fall as the weather changes in Indiana, local restaurants are closing for two reasons.

They can no longer offer outside dining spaces like they did in the warmer weather, so they have limited capacity for social distanced seating.

They are being impacted by people in the midst, either on staff or patrons who have tested positive for the virus which means everyone needs to get tested, the building is shut down and scrubbed clean and they lose even more money.

Here are some of the questions you need to ask yourself for the future of your business:

If the business environment with strict lock-down restrictions were to return and stay in place for all of 2021, how would you adapt the way you operate to provide goods and services to customers and be profitable?

What operating procedures have you changed this year that you will continue, even after the pandemic restrictions are eventually lifted?

What can you improve upon to provide goods and services in the months and years to come that benefit you, your customers and your employees?

What can you do to invite people to spend their money with you no matter what the future holds both health wise and politically?

I know, that last question is an advertising and marketing question.  All three questions are extremely important. In the near future I’ll help you with a refresher on timeless advertising and marketing principles. and in the meantime, if you need help evaluating those first two questions, reach out to me.

I started out talking about the 9 months of pregnancy that new parents go through in joyful expectation.  Believe it or not, even though 2020 has not been as predictable as the birth of a new baby, we are all going to be better in the long run, no matter how many months it takes.

 

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Why WOWO is the Best Choice for Advertising (Part Two)

Why WOWO is the Best Choice for Advertising (Part Two)

I was reading a blog post last week from the Radio Advertising Bureau that includes several facts and figures I am going to share with you in this 2nd part of an ongoing series as to why WOWO radio is your best choice for advertising.

But first, a little comparison of the changes that are occurring in the media and advertising world.

Television viewership continues to drop like a rock.

This month the television awards show that celebrates the very best on TV, the Emmy Awards was hosted by one of the Jimmies.  Kimmel or Fallon, most people don’t know who is who since they both host late night talk shows.  Let’s see, the Emmys were on ABC, so it was the ABC Jimmy.

US viewership crashed according one headline, to 6.1 million this year.  You would think that with all the stay at home orders, it would be up this year.  Last year it dipped below 7 million for the first time.   This is a trend that has been going on for the past 2 decades.  Ten years ago 13. 5 million watched and back in the year 2000, nearly 22 million watched the Emmy Awards.

I just reviewed the list of winners and there were just two winners that I saw from the 100+ awards.  The Superbowl halftime show and The Last Dance special series.

I have no intention of watching more TV in the future, there are a few shows that my wife and I will view when they return later this fall, but mostly on our own schedule.  Primetime TV viewership is a thing of the past in my family.

Advertising on TV is getting diminishing results.. I’ve had some of my advertising partners complain about this.  Sounds like the kind of stories I used to hear from people who relied on newspapers and phone books in the past.

So what about radio?  This article from RAB points out that radio listenership remains steady but it also takes a deep dive into the audience that makes up a significant portion of the WOWO radio audience. Baby Boomers.

Have you ever heard of Sutton’s Law? It’s based on the principle that when diagnosing something, you should first consider the most obvious. It is based on bank robber “Slick” Willie Sutton’s response to a reporter’s question: “Why do you rob banks?” His response? “Because that’s where the money is!” This same response could be applied to the question; “Why boomers?” According to Deloitte, boomers will be the wealthiest generation in America through 2030. As of 2019, boomers were among the most affluent households, yet this group is not highly targeted. In fact, only 10% of marketing budgets is set aside to boomers, despite them outspending every other generation by $400B annually.

As a Boomer myself, I know that this is the time of my life that I have been the most financially stable with the ability to make purchases without as much hesitation as I was doing even 10 years ago.  It’s a combination of where most Boomers are in their personal life cycle and the fact that there are just so many of us, that will keep Baby Boomers a highly desirable consumer for the next decade.

Born between 1946 -1964, they don’t easily fit into a traditional ad-buying demo, so for the purposes of this analysis, let’s look at one segment – 55-64.

Radio reaches 91% of these adults weekly. When they tune in, they listen for 15.4 hours every week – greater than the adults’ average of 12.8. They are an engaged audience. When it comes to radio listeners in this age group, they are more likely to:

  • Spend $1,000-$2,000 in home improvements (32% more likely)
  • Spend $7,500 or more on remodeling (54%)
  • Spend $120-$149 every week on groceries (22%)
  • Purchase or lease a $40K-$50K vehicle (26%)
  • Own a vacation home, farm or investment property (46%)

Despite the pandemic, boomers are still financially stable. Based on a Gfk-MRI survey (August), 59% believe they are in the same shape financially as they were a year ago despite the pandemic. Advertisers should take note to continue to target this group as they are brand loyalists. Based on this same survey, 77% plan on returning to their favorite brands.

When my company temporarily reduced wages by 20% for everyone for a few months this year, the effect on my family was minimal. And as far as brand loyalty, we have done both, stuck with or returned to many of our favorites, but also added a few more options when we are spending money.

Here’s the rest of the article from RAB:

These radio listeners are also ready to go once the pandemic is over. When it comes to purchases, they are ready to return to physical brick-and-mortar locations:

  • 32% more likely to purchase shoes
  • 30% to purchase clothing
  • 23% to purchase groceries
  • 16% to purchase home improvement supplies
  • 15% to purchase furniture

When it comes to boomers, “Slick” Willie Sutton would say the same thing to advertisers as he did to a reporter about why he robbed banks. The key is here is to just simply target them. With reach and high tune-in time, radio is the medium to do just that. It’s obvious. It’s Sutton’s Law.

Every month, I receive updated rating data on local radio station listenership and WOWO radio, with our News/Talk format continues to dominate with the absolute largest audience of grown-ups in our area.  Want to invite them to be your customers?  Contact me.

 

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The Drill or The Hole

The Drill or The Hole

Every year there are millions of drills sold across North America. But here’s the crazy thing…not one person who bought a drill wanted a drill! What they really wanted were holes! 

If another tool would have made the holes faster, better, easier, or cheaper they would have bought that tool, not the drill.

In most business and product categories, including yours, the same is true. None of your customers want to buy your goods or services. They only want the “benefits” those goods and services deliver. 

No one wants to buy insurance; they want to be protected.  Nobody wants an aspirin; they want pain relief. 

All of the traditional sales training courses address the need for selling benefits versus features. It’s pretty basic stuff, and yet we often expect our advertising to sell features to consumers who only care about benefits.

Here is the litmus test that distinguishes features from benefits:  A feature remains true if the customer does not buy.  For example: “John Deere tractors are built better”.  

A benefit only occurs if the customer buys.  For example: “Nothing runs like a Deere. Your tractor will have fewer breakdowns, saving you money and time”.

Here is another feature vs. benefit example for a regional auto parts store: 

Feature: “A million different auto parts and accessories

Benefit: “You’ll get your parts in a day or less”.

Your benefit statement should always answer the question, “What’s in it for me?” from your customer’s perspective.

Look at your next radio script or ad proof. Are your ads only talking about features (you) and not telling what’s in it for them (benefit)?  They don’t want a drill; they want a product that makes a hole!

Click here if you would like me to work with you to uncover the best possible benefit statements for your next advertising campaign.
And if you would like more business and marketing tips like this, sign up for my Sound ADvice news letter in the box below.
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Radio versus Social Media

Radio versus Social Media

For the past few years, President Donald Trump has called the major news media Fake News. Meanwhile the commentators on the networks and news organization he calls Fake, call the Presidents favorite channel Fake News.  I’m not about to dive into a political rabbit hole but this is just one example of how we as consumers have been losing trust in the long standing traditional news media, no matter what side you are on, there’s someone on the other side that will say, you’re wrong and they are right.

What led to this widespread division is not just what the news organizations are doing, but the availability for anyone and everyone to become their own “media”.  I’m talking about Social Media.

We can forget about Tom and MySpace which was the forerunner to Facebook.  MySpace is still around but Tom skipped town.

Facebook is attempting to take over the world, still but in light of what they have been doing with data collection and arguing over their legal liabilities, Facebook is losing ground when it comes to Trust. 

I just read a story that summarized findings of a survey taken this summer by Engagement Labs that points out how badly the trust factor in Social Media has fallen this year.  How bad is it?  “Facebook down 56%, Instagram down 38% and Twitter down 140%”

Yikes.

Now before I go any further with sharing the results from this story, I want you to know where I am coming from.  Since 2003 I have worked exclusively in the marketing world.  8 years at a group of radio stations, followed by some shorter positions working for a website development company that specialized in marketing solutions, another several months back in radio, followed by nearly a year as the “Social Media Magician” at an ecommerce company before I returned to radio again in 2013.  

The ScLoHo brand came about due to my online activity I was doing 15 years ago.  I have lived in both social and online media along with traditional media for a long time and I know the strengths and weaknesses of all of it.  The company I work for has a digital division and I can probably out debate anyone on the pros and cons of all this. 

Back to this story and survey from this summer…

A new survey of radio listeners finds their trust in radio and its personalities continues to grow as social media has become far less trustworthy during the past year. Conducted by data and analytics firm Engagement Labs and commissioned by iHeartMedia, the study shows listeners ages 18-69 place higher trust in radio than in television or social media and that 79% of respondents said radio is more or just as trustworthy compared to a year ago while social media is 50% less trustworthy during the same time period.

Here’s more specific numbers:

Among radio listeners 18-69, the survey found 75% trust radio, 66% trust television, 57% trust websites, 38% trust Twitter and 37% trust Facebook.

My radio station, WOWO Radio is a news/talk formated station and I just received data relating to our listenership and the trust factor that I’ll share in a few weeks.

One more quote from this story:

The survey also found that an overwhelming majority of respondents indicated that radio improves their mood, helps them feel less isolated and more connected to their community. More than three-fourth of respondents (77%) trust the information they receive from their favorite on-air hosts. In addition, heavy radio listeners were found to wield robust word of mouth power for advertisers, having more brand conversations and more influence than heavy internet users and TV viewers.

It’s that last part, the robust word of mouth power for advertisers that I’ll gladly talk to you about specifically with regards to WOWO radio if you reach out to me and I’ll also be including that information in an upcoming article and podcast.

 

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Work for WOWO

Work for WOWO

The final weeks of 2021 are here and I have an update for you. I just started running an ad for an advertising sales account executive to join my team at WOWO.  And I’ve included a healthy hiring bonus.  Here’s the text of the radio ad:

It’s true. Everyone is hiring. But you’re not just anyone. You’re a self-motivated, over-achiever who’s looking for a new career home. Have you considered that home might be right here, working for your favorite radio station? The legendary WOWO radio has been making an impact on our community nearly a century, and I’m looking for our next radio sales account executive to join our growing team. This is Scott Howard, General Sales Manager for WOWO radio. We invest in you before day one on the job: it starts when you take our free sales talent assessment.  Text sales to 46862. That’s sales to 46862 to receive your free talent assessment. With only one sales opening, do it right now! If you wait, you’ll also miss out on the five thousand dollar, $5000, $5000 sign on bonus. That’s right – a five thousand dollar sign on bonus for the next WOWO account executive. Text sales to 46862 so we can start investing in you at Federated Media; or send me an email: scott@wowo.com. Federated Media  an equal opportunity employer.

 

Why WOWO is the Best Choice for Advertising (Part One)

Why WOWO is the Best Choice for Advertising (Part One)

Today I’m kicking off an occasional series of Why WOWO Radio in Fort Wayne, Indiana is the Best Choice for Advertising Your Business. I am calling it an occasional series because, every few weeks I’ll add another article interspersed with the other articles I share each week on this website and the Genuine ScLoHo Media & Marketing Podcast.

While just this year I was named the General Sales Manager for WOWO radio, and this is my 7th year working for WOWO, I’ve been writing and publishing these stories and insights for over 15 years.  Pretty soon, I’ll have my 20th anniversary of returning to the media and marketing world in Fort Wayne after having worked in radio in Detroit and other places too.

Recently Marketing Charts.com published a story on the “Graying of America” that caught my attention. I’m a young Baby Boomer and for most of my life, I was part of the most sought after demographic for advertisers.  I was part of the Pepsi Generation.  Until I turned 55 that is.

See, in my work in advertising, the desired demographic was either the 18 to 34 year olds when the Baby Boomers were that age, and then more recently 25 to 54 year olds were the hot target market.

When the advertising guru’s followed the Boomers in to middle life with that initial switch, many of them forgot what they were chasing.  As the Boomers got older, the advertising people stayed with the 25-54 year olds which was foolish.

Why?

Because the age 55 and older people in America are not the same as their grandparents were when they were in their 60’s.  We didn’t turn into a bunch of grumpy old men and women sitting around playing checkers and reminiscing about the good old days.  We blew that stereotype sky-high.

Boomers have more money, more free time, more overall freedom and they’re not sitting around waiting to die.

Coupled with the misconception of what Boomer are doing, the advertising people ignored the fact that the younger generations are smaller.  That’s what this story from Marketing Charts dot com points out.

Over the past 10 years, since 2010 the number of pre-teens has been going down, so has the teenage population and college crowd.  There has been 11 percent growth in the 25 to 34 year olds, but less than 2% growth in the 35 to 44 age group.  45 to 54 year old population had a big loss of over 9% in the past decade. So if you are targeting your advertising to 25 to 54 year olds today, there are statistically fewer of them.  That mean less people to buy your stuff than a decade or two ago.

When you compare that with the growth of the older population…

55 to 64 year olds grew in size by over 15%; 65 to 74 year old grew by  almost 45%; and even the 75 and older crowd grew by more than 20% in the past decade.

Clearly the Baby Boomer population is still alive and kicking, and not just dying off.  Some Boomers parents are very active in their 80’s and 90’s.

WOWO Radio has been the most listened to radio station for adults age 25 and older for years and admittedly the biggest chunk of our listenership was age 50 and older.  But we’re not our grandparents.  We’re upgrading our lifestyles, socking it away for retirement one day and living longer, healthier lives than previous 50, 60, and 70 year olds were.

One more statistic I noticed this summer from our most recent ratings survey was that the WOWO Radio audience is becoming more diverse.  We are also getting younger listeners, those between the age of 25 and 50 have grown in the past year.  Another trend is the ratio of men and women listening to WOWO Radio.  We used to be 60% guys and 40% women 10 years ago.  Today it’s nearly 50/50.

Let’s wrap this up with a few more facts and figures from the Marketing Charts report.  Baby Boomers have more than 54% of the nations wealth, and if you add it the money from the next older generation, that’s where 75% of the buying power is in America.  These people are also the least affected by the fall out of COVID-19.   And these are the WOWO Radio listeners.

There you have it, Part One of Why WOWO is the Best Choice for Advertising.  Contact me to get started with a campaign to marketing your business.

 

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