6 Lessons Learned From Surviving A Pandemic

6 Lessons Learned From Surviving A Pandemic

by | Sep 29, 2021 | Marketing and Advertising Insights, ScLoHo Sales Tips, ScLoHo's Media, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

Now that we’ve made it this far in a once in a century pandemic, I thought I’d share with you a piece that I wrote for radio insiders.

First, the backstory.

This summer, radio consultant Loyd Ford reached out to me to be a guest columnist on his website that is designed for people in the radio industry.  People who work at radio stations on the air or behind the scenes.  I’ve done both but for the past couple of decades, what I do is not on the radio with the exception of a few ads I voice on WOWO radio where I am the General Sales Manager.

So what I am about to share was written for a very specific niche audience, however I believe you too will perhaps get some insight and ideas for you and your business.

6 Lessons Learned During A Pandemic was first published earlier this month at https://rainmakerpathway.com/free-blog/f/6-lessons-learned-from-surviving-a-pandemic

At the beginning of 2020, none of us thought that Surviving a Pandemic would be on our to do list, but sure enough, it rose to the top of the surprises for the year.

Now that we are in year two and continuing to battle the lingering effects of the Coronavirus that still rears it’s ugly head and will impact the communities we work and live in, I’ve got a few hints on how to move forward, no matter what happens next.

1. Pivot for your people. Pivot was an overused word in 2020, but it was appropriate. We are in the people business, otherwise we would not be needed. When our radio stations needed to allow our air talent to broadcast from home, our engineers made it possible. When our sales and office support staff needed to stop coming to the office and needed some leeway to accommodate kids at home instead of in school, we worked with them instead of being inflexible.

2. Don’t dwell on the past. In Northern Indiana, we saw our weekly revenue reports going from our best ever, to being cut in half, and then negative numbers. Weeks went by with only a fraction of the new business that we had been used to and had budgeted coming in. Instead of getting stuck there, our company made some cuts and also adjusted. When we closed the books on 2020, we finished further ahead than we thought we would when everything hit the fan in March 2020.

3. Create a Plan B, Plan C & Plan D. This is a lesson that I’ve had to relearn and apply more than ever. If you never have to use the alternative plans, fantastic. However the process of creating the alternative plans helped us leap forward and update practices that needed to be revised.

4. Care about your business partners. I gave my sales team the latitude to do what they felt was needed to help their customers. Some got reduced spot rates, some received extra no charge ads. Some had to suspend their ads because they were shut down and had no way to make money. We ran free ads informing our listeners and their customers what was going on. Meanwhile we heard about other local broadcasters that stuck to the letter of the law and refused to help their advertisers because they were trying to hang on to their radio revenue. In the end, the business owners remembered who cared and we have stronger and more robust relationships with them.

5. Adapt to the new ways. Video conferencing was never really on my to do list for 2020, although I was familiar with Zoom because of a client I meet with who does a weekly Zoom meeting with her marketing team across the country. Now video calls are another tool for connecting. In the retail world, they adapted to curb side pick-up and delivery. What ways can we adapt to make life easier for people to do business with us?  We also added an online payment portal in 2020.

6. Follow the Basics. No matter what the circumstances there are basics we need to do every week, like prospect, meet, present, sign, and service. Repeat. Business owners need and want our help to make bring them customers.

Our Guest Expert

Scott Howard is the General Sales Manager of WOWO Radio in Fort Wayne, Indiana, one of 6 local stations owned by Federated Media. WOWO is nearly 100 years old and continues to be both the most listened to station and top billing station in both our company and also in Fort Wayne.

Scott has been with WOWO since 2013 and his background includes sales and management positions in both Indiana and Detroit after starting his broadcasting career on the air and in programming a few decades ago.

Since 2004 Scott has been writing and publishing media and marketing insights every week at https://www.scotthoward.me/and launched the Genuine ScLoHo Media and Marketing Podcast also updated weekly with over 200 episodes under 10 minutes each at https://podcasts.federatedmedia.com/show/scott-howard-media-marketing/

You can find him online by Googling, “ScLoHo” which is his online persona. Besides leading, teaching, training and mentoring the WOWO Local Sales Team, he also is called upon the guest lecture at area colleges and universities annually.

 

Thank you Loyd for the opportunity and I will be contributing to his website regularly in the future.

A Lesson in Business from the Business of Baseball

A Lesson in Business from the Business of Baseball

by | Sep 22, 2021 | Marketing and Advertising Insights, Sound ADvice, The Not-So-Secret Writings of ScLoHo

Long before baseball was known as BIG business it was known as America’s favorite pastime! But the truth be told, it’s always been a business and some valuable lessons can be learned by looking at how a baseball organization is run.

As a fan, we look at baseball as pure entertainment. Behind the scenes, the owners and managers are meticulously trying the create the perfect team on the field and the perfect balance sheet in the office. It’s not just the team they put on the field that makes them successful. There is more to it, much more!

As you work each day to build a successful business, there are some lessons to be learned from the way a professional baseball team builds, creates, and even re-organizes its rosters.

As with baseball teams, businesses have owners, managers, assistant managers, players, and personnel. They also, intentionally, have a mix of veterans, rookies, and those somewhere in between.

When creating a roster, it’s more than just pure talent that they look at.  They look at personalities, and attitudes on and off the field as well. Regardless of the position, each player and person on the team plays a major role in the overall success of the team. The same rules apply when creating your roster of employees.

In the 10 Lessons from Baseball on Building a Successful Business, Lesson #4 is: Hiring or Identifying Specialty and Utility Players.  In today’s baseball, every team has specialty and utility players. Having employees on your team that specialize in one area or another can be very rewarding. Likewise, having a player/employee that can play several positions can pay huge dividends as well. While a utility player may not be an all-star player at any one position, it’s the player, or in a business’ case, the employee that can fill in in a pinch without missing a beat.

Lesson #8 is: Create Fans.  Fans just don’t happen, they’re created. Baseball players will tell you that it’s much easier to get hyped up when you have fans cheering you on.

Teams that have the best fans sell the most tickets, t-shirts, and logoed products. True fans are fans that cheer and promote the team, or your business, whether they are inside or outside the stadium.  Do you have a plan to create raving and vocal fans/customers that not only root for you when they need you, but will root for you between purchases as well?

The similarity between a professional baseball team and your business is that you want to create a team that attracts a lot of fans/customers that are so thrilled by your product(s) or service(s) that they not only come back time after time, but they bring friends with them.

The ultimate goal is not just to win, but to be successful on and off the field.

To see the 10 Lessons from Baseball on Building a Successful Business, click here.

The Power of Planning Ahead

The Power of Planning Ahead

by | Sep 15, 2021 | Marketing and Advertising Insights, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

How far ahead do you plan?

Recently I was having coffee with a friend who was planning on a trip to Novi, Michigan to spend time with his wife’s family.  It was a day trip and he was noticeably stressed about it.

It was a spur of the moment thing that sounded like fun to his wife but he’s the kind of person who doesn’t like surprises and especially ones like this.

His in-laws moved to a new house recently and he had never been there.  He was going to be relying on GPS to be his navigator and get him and his family to their destination a few hours away.  He also didn’t know how long they would be staying.  He wanted it to be a day-trip but his wife was open to making it an overnighter if she was having fun.

This lack of planning was driving the husband nuts while his wife was clearly excited for a little adventure.

I’ve seen this type of thing play out in the business world too.  Some business owners love to fly by the seat of their pants and see what happens.  Others won’t make a move until every detail is thought out and prepared for.

Do you fall into one or the other of those two mindsets with your business?

There are problems with both.

The person that has to have everything planned out before they take any action can be so consumed with the planning that they never take action.  All they end up with is hours and hours and hours of planning that by the time they are ready to launch, their idea is outdated.

And the person who just goes out there and does stuff, can waste a lot of energy and effort going around in circles or chasing dreams and ideas that are simply not financially feasible or long term sustainable.

You really need a combination of the two extremes.  Planning and Launching go hand in hand.  Once you launch your business, then you make adjustments as you learn.

I call it tweaking.  Not twerking, that was a bad idea from a few years ago.

Tweaking is the adjustments to your original plan to make it better.

In the marketing world, I urge businesses to not use their phone number or street address in their radio ads.  That’s different from a few years ago, but now with the advances in our phone technology, I can ask my phone for directions or I can ask my phone to call any business I hear advertised on the radio.  

We may give a location like at the corner of Coliseum and Coldwater, but not the exact street address.  

One of the issues I saw occur in the past year is many business owners felt like they should do more short term planning and abandon long term planning because what if the economy takes a dump?  My answer is to create a couple of plans.

You need to have a long term strategic plan and also short term tactical plans.  They need to be in harmony with each other.  

Some of you are planning for 4th quarter which is just a few weeks away.  Some of you think you are being adventurous by starting your plans for the entire next year.

I’m in the middle of developing a two year plan with goals focused on what we want to achieve in 2022 and 2023.  It’s something I don’t think our company has done before, thinking two years down the road instead of just one.  At the end of 2020, I had a plan for 2021. 6 months later, I discovered a couple of things.

First off, we were on track to grow and reach the goals we wanted to achieve.

However I also discovered that we had only implemented half of what I planned.  

Those observations are being taken into consideration as I plan for the years ahead, because I already have the ideas to get us where we want to be at the end of 2023 since I still have ideas from this year to put into action.

What if you hate planning, or you’re just not very good at it?

Perhaps you need to bring in someone that can help with planning for your business future.  Sometimes it’s an outsider, sometimes it’s someone you already have working with you.

By the way, when it comes to planning your advertising and marketing, I have a team of professionals who know how to ask the right questions to help partner with you to create both a strategic plan and the tactics to make it happen.

Reach out to me, Scott@WOWO.com and we’ll help.

Should Your Business Advertise on the Radio?

Should Your Business Advertise on the Radio?

by | Sep 8, 2021 | Marketing and Advertising Insights, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

The question for today is:

Should your business advertise on the radio?

The answer is:

A qualified Yes.

Now that may not be the answer you were expecting from the General Sales Manager of the Most Listened to Radio Station in town, WOWO.

You thought I’d say:

Definitely Yes, every business needs to advertise on the radio.

I know that there are people in my position that would say that because they believe any dollar is a good dollar.

I take a different approach here at WOWO.  I mentioned this a couple of weeks ago when I said that the focus of me and my sales team is to get results for the businesses that advertise with WOWO.

We want to partner with you if it makes financial sense for your business.

We want to come up with an agreeable and reasonable Return On Investment formula before we agree to take your money and but you on the radio.

I admit, that’s not always possible.  One of my favorite radio advertising partners hates the idea of tracking and measuring the return on investment.  They simply want to believe it’s working and because of the style of advertising campaign I designed for them, our listeners are vocal enough to let their sales team and their service techs that they listen to WOWO.  That confirmation gets back to the owners and that’s why they believe in WOWO for their advertising.

Borrell Associates shared another survey last month that talked about business owners plans for using radio in the future and part of their report mentioned the value of having conversations with local advertising people:

How do they buy those ads? Three-quarters say via emailing with a sales rep compared to 55% who say they meet with salespeople in person or talk to them by phone. Nevertheless, Borrell says three in four said they like having the option of having a face-to-face meeting with sales reps.

That is more than just being sociable. The survey data suggests that local businesses have a lot more respect for local reps than those selling national advertising. Three quarters of those surveyed said they find local reps more knowledgeable and 70% said local reps are a good source of marketing intelligence.

“Local advertisers see local media reps as knowledgeable resources who care about their business,” says the report. “They may not always help advertisers save money but they bring value in other ways.”

Comparing specifically radio advertising sales people with others, here’s what business owners said:

And as earlier reported by Inside Radio, the perception of radio sellers as expert marketers is higher than it is for any other type of sales rep, and the perception of digital savvy of radio reps is now also the highest. When buyers were asked, which sales reps are considered savvy about marketing, radio  topped all other forms of traditional media.

Advertising sales reps who worked for broadcast TV,  cable TV, newspapers, and direct mail all ranked significantly lower.  Radio people are also at the top of the survey to be considered digitally savvy.

When I took over as the General Sales Manager at WOWO Radio last year, I had a couple of radio experts on my team and a couple of guys who had experience in advertising or sales but not broadcasting yet. Now, 20 months later, everyone is becoming an expert with coaching, mentoring and a true heart for doing what is best for the businesses we work with.

Want to know more, contact me: Scott@WOWO.com

Not All Radio Listeners Are Equal

Not All Radio Listeners Are Equal

by | Sep 1, 2021 | Marketing and Advertising Insights, ScLoHo's Collective Wisdom, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

I’ve got a few decades of media and marketing experience and I hunger to learn more and more.

So this summer I was catching up on my reading and found a story that talks about 6 types of radio listeners and what they want and get from listening to their favorite station.

I’ve known that there are different reasons we listen to different stations, I’ve been preaching about the difference between talk radio listeners and music radio listeners for years.

Basically, when we listen to a music station, we listen to hear our favorite songs.  A radio commercial is not our favorite thing to hear on a music station, and when a music station plays 5 or more minutes of commercials in a row, we become upset.  Maybe not upset enough to change to another station but mentally we tune out.  Similar to when a commercial break comes on when we are watching sports on TV, many of us get up and make a trip to the bathroom instead of paying attention to the ads.

Talk radio stations, like the one I’ve been with since 2013, WOWO are a different animal. We listen to hear the words people are saying. So when a commercial comes on, it’s not that big of a deal.  Also when the ad is done by the radio personality that we are listening to, it adds extra power to that ad, as an endorsement or testimonial by the WOWO radio personality.

This is what I’ve been telling business owners for years and now I have even more information to share.

To get a deeper understanding of today’s radio listeners, Edison Research and NPR teamed up on a study that segments the radio audience based on what motivates their listening, their engagement with what they hear and what they’re getting from the medium.

Radio Heads (9% of radio listeners) Use AM/FM radio for everything

These are radio’s most engaged and heaviest listeners, using it for virtually all of their audio needs: music, news, personalities/talk, and sports. More likely to be female and under 54, they over-index in listeners who are African American. As all-around audiophiles, they go way beyond the AM/FM dial – 43% also listened to radio on their smartphone, 30% on a smart speaker and 29% on a computer in the past week. They’re advertiser-friendly – 72% typically listen to ads on AM/FM – and are more likely to be employed, have above-average income, and have attained a higher education than the average AM/FM listener.

Connection Seekers (16% of radio listeners) Listen to the radio for companionship

This group is more likely to be female, 55+ and White. Second only to Radio Heads in the amount of radio they consume, Connection Seekers over-index in listening to spoken word audio and listening at home – 64% tuned in at home in the last week.  Their listening habits are similar to the average listener in the devices they use to listen to radio, and the time of day they listen. Roughly seven in ten typically listen to ads on AM/FM radio.

 

Infomaniacs (18% of radio listeners) Listen for their need to consume news and information

The only segment among the six where men outnumber women, Infomaniacs are open to advertisements – 65% typically listen to ads on AM/FM radio and only 35% frequently avoid them. These are morning listeners with 69% tuning in from 6-10am, the highest listening in that daypart of all the segments. They prefer spoken word – 96% listened to AM/FM radio for news, 43% for personalities/talk and 27% for sports in the last week. While they’re not exclusively NPR listeners, they index extremely high for the service. Two in three (64%) have a college degree or higher and this segment over-indexes in the high income categories.

These top 3 categories of radio listeners make up the WOWO Radio News and Talk Audience.

Here are the other 3:

Rhythm Rockers (27% of radio listeners) Listen for their need to consume music

The largest segment of radio listeners, this music-first crowd leans heavily female (61% to 39% male). The youngest of the segments – three in four are aged 18-54 – they over index in listeners who are LatinX, under-index in White listeners, and over-index in low-income categories. While more likely to use online audio services, this group is also more apt to say radio keeps them company in the car.

Laidback Listeners (17% of radio listeners) Listen to radio only in the background

Skewing older and White, these radio-centric listeners are less likely to use other audio platforms and prefer listening via a traditional AM/FM receiver. They prefer music over spoken word and are more apt to try to avoid ads on broadcast radio than any other group.

Habitualists (13% of radio listeners) Listen to radio when it is the only option available

Skewing older, this group is not all that interested in audio. While they are less engaged with radio, they still spent three hours listening in the past week. Preferring receivers over streaming to get their radio, this group is the most apt to try to avoid commercials.

Before joining WOWO, I worked for music radio stations.  A popular Fort Wayne rock radio personality that I worked with, Doc West, was famous for saying his station was more than a radio station, it was a way of life.  And I saw those passionate Rhythm Rockers who lived that slogan.

However when it comes to using a radio station to get results from advertising your business on it, my money is on WOWO. Yours should be too.

Contact me, Scott@WOWO.com for help and more information.

The Effectiveness of Your Advertising

The Effectiveness of Your Advertising

by | Aug 25, 2021 | Marketing and Advertising Insights, ScLoHo's Collective Wisdom, The Not-So-Secret Writings of ScLoHo, WOWO Fort Wayne Radio Advertising with Scott Howard

I recently got into a bit of a “discussion” with the owner of an advertising agency regarding a client that we both have.

It was interesting because the owner of the advertising agency didn’t understand the effectiveness factor of the ad campaign we’ve been airing on WOWO Radio the past few years.

What was also eye opening to me, was the differences in the goals that the agency had compared to what our goal has been at WOWO.

The agency’s buying power is what they like to use as the reason to sign up with them if you own a business.  In the meeting, the agency owner kept emphasizing the price of a commercial, saying he could buy it at a lower price than buying directly from WOWO.  I had to point out that this was not true, at least with WOWO radio, and the owner of the company, our client, was also sitting in this meeting watching this exchange.

Meanwhile, I pointed out the emphasis of what we do at WOWO is Results.

Return on Investment.  Not how little an advertisement costs.

The owner of our client company has been telling the agency owner to leave his WOWO campaign alone because it is working.  And I had to point out to the agency owner, he can’t buy ads for the prices he was claiming on WOWO without throwing away the advertising campaign that has been working.  It would actually cost more for the business owner to have the advertising agency place the advertising schedules that we’ve been airing on WOWO.

That’s enough about this particular meeting I had earlier this month, but because of that meeting and a story I’ve been saving about the effectiveness of radio ads, I have some interesting information to share with you today.

There was a study conducted in January by Edison Research and National Public Radio that concluded:

 AM/FM listeners are more engaged with ads on radio than TV viewers and social media users are with ads on those platforms… Nearly two-thirds (64%) of people who reported listening to AM/FM in a week prior to the survey say they typically stay tuned in for the ads…They are doing more than just hearing ads, they are engaging with them.

Nearly 1/2 the listeners to commercial radio stations and non-commercial public radio stations learn about new businesses by listening to the radio.  Meanwhile less than a third of TV viewers are learning about new businesses.

At WOWO radio, we are a news and talk radio station located in Fort Wayne, Indiana and we also have a special, unique and effective way for advertisers to build engagement with our audience that is the “secret sauce” of success that the previously mentioned advertising agency cannot buy from us.  It’s Live Testimonial and Endorsement ads from our morning news host, Kayla and afternoon talk host Pat. There are all kinds of stipulations and requirements associated with them, ask me personally if you want to know more. Scott@WOWO.com is my email.

Next week, I’ll share more information from this study and point to a few more reasons all the advertising on WOWO is more effective than on typical music based radio stations.

In the meantime, reach out to me if you would to learn how we can help your business grow by inviting WOWO radio listeners to become your customers.