Sound ADvice

Phone Etiquette!

Phone Etiquette!

They say first impressions say a lot about your business. For many potential new customers, they first interact with or meet your business when they call on the phone. In today’s tech-savvy society, it seems a machine rather than a human answers more phone calls to...

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Boss or Manager?

Boss or Manager?

From a recent Sound ADvice newsletter my subscribers received this summer: Are you a “Boss”?   As a verb, the Webster’s Dictionary says that to “boss” is, to order about in a domineering way. Poor customer service is often the result of interaction with people...

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