Are You Creating Happiness?

Are You Creating Happiness?

We’re going to cover three of the 20 points of Roy H. Williams Advertising Oversimplified:

  1. Regardless of how you win them, it is costly to win a first-time customer. Getting that customer to come back a second, third, or fiftieth time is cheap and easy if they had a good experience the first time.

  2. Advertising is a tax we pay for not being remarkable. So be remarkable! This is what generates word-of-mouth. You’ve got to impress your customer. If you don’t, your competitor will.

  3. Companies that celebrate their victories have happy employees. So find things to celebrate. Happy employees create happy customers.

Did you notice the common theme of Happiness in those three tips?

Advertising is the paid form of connecting and inviting people to spend money with you. It’s what you do with that connection that determines the value you get from that advertising.

It used to be that in order to be noticed, you had to be remarkable.  Standards have been lowered because overall service in many fields has declined.  If you go thru the drive thru and they give you the correct food and charge the right amount in a reasonable amount of time, that can now be considered a win because of the number of places that can’t do those three things at once.

Keeping your customers is also a win.  Do you know the Lifetime Value of A Customer in your business?

It can be eye-opening and I can help you figure this out.  It is well worth the exercise.

It all boils down to having the right front-line employees.  No amount of marketing and advertising can fix a bad business and a bad business is often a people issue starting with the inside operations.

If you allow me to help you with this, I’ll be glad to.  Contact me: Scott@WOWO.com

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One Size Does NOT Fit All

One Size Does NOT Fit All

Sometimes business people want a proposal from me before we even talk about what they need or want.

That’s like going to a doctor and sayin, “Just give me some pills, the kind that everyone else is buying”.

That is more than ridiculous, it is stupid and dangerous.

But I don’t blame the business people who ask, I blame the advertising sales people who walk around selling packages.

Before I get to far ahead of myself, this is part of my continuing series I am doing this summer based on Roy H. Williams Advertising Oversimplified.

Today I am examining his 6th point:

Two ways to use mass media:(A.) Used consistently, mass media will cause your company to be the one customers think of immediately – and feel the best about – when they finally need what you sell.(B.) Used short-term, mass media will give urgency and importance to a special event when you purchase high repetition for a period of time, usually between 1 and 14 days.

I actually prefer to do the A Option because it is really what most businesses need.

However I can do Option B when it makes sense.

What’s the reasoning between the two?

Mass Media, or at least the mass media that I work with, WOWO Radio in Fort Wayne, has a larger mass of listeners than your business can handle.

But that’s okay because we as a group of people don’t really do most things at the same time.  We buy a car only when we want to buy a car or have to buy a car.  We buy gas for our cars only when we need to, not everyday, and not at the same place.  Advertising can not change this… usually.

So the purpose for advertising with the A Option is to create Top Of Mind Awareness for you and your business.  In nearly any buying opportunity, I have a choice of what to buy and where to buy.  

The last time we were selling our house, I had a problem because I knew 26 realtors, none of them were favorites of mine, so instead of listing our house with any of them, I invited all of them to find a buyer for my house.  The one who brought us a buyer, earned his commission.

That’s not the way it should work.

Go back to the car buying situation and I have had a favorite used car dealer that I have bought a half dozen cars from.  He usually gets the first opportunity to sell me my next car.  Dale is Top Of Mind with us.  However the last two cars I purchased from someone else because Dale, my favorite used car dealer did not have what I wanted.  The last two cars I bought from other dealers that I also trusted, but it was a combination of the right car from a reputable dealer that got me into those last two cars.

Top Of Mind Awareness and Preference is what you build with a regular advertising schedule on mass media like WOWO Radio.  It’s up to you to be able to convert the people we send you into paying customers.

Option B that Roy talks about I also use when appropriate.  A great example is a concert.   Right now I have a concert promoter from Canada that is bringing in a group next month and once the concert is over, there in no need for them to advertise.  So we have a more focused short term game plan in place.

A problem I see with many of the advertising sales people out there is that they don’t understand what I just shared with you regarding when to use Option A and when to use Option B.

In many cases, the best is a combination of the two options, and that takes strategic thinking, research and planning.  Very few of the ad sales people that try and get you to buy their “packages” go through this planning and thinking process.

I do.

And I can help you.

Just contact me:  Scott@WOWO.com

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Why We Don’t Have Phone Books Anymore

Why We Don’t Have Phone Books Anymore

I could have titled this:

Dead Advertising Mediums.

Read this from Roy H. Williams:

Google is the new phone book. Like the Yellow Pages of yesterday, it is the principal resource for buyers who are currently, consciously in the market for a product or service and have no preferred provider. Like the White Pages of yesterday, Google delivers your telephone number, street address, (and business hours) to customers who have already chosen you as their preferred provider.

 

Customers who come to you through mass media will often be credited to your digital efforts due to the “White Pages” function of Google. They had already chosen you as their preferred provider, but were looking online for your street address, phone number, or business hours.

 

That is the 7th and 8th points from a newsletter that Roy H. Williams wrote earlier this year that I’m doing a series on right now as a ScLoHo extra.  Go here to read all 20 points.

Advertising in the phone book is a complete waste of money in the United States of America.  

I’ve been preaching this for years.

I have nothing against printed ads, it’s just, like Roy says, not needed at least in the phone book.

I have nothing to add to what Roy said, except an observation from earlier this month.

On Wednesday July 3rd, I was in the waiting room of a service department getting my car’s air conditioning back in shape for the 90+ degree temps and here’s what I observed.

About a dozen people ranging in age from about 8 to 80 were also in the waiting room.  One was reading a book, everyone else had a mobile phone or tablet that they were using.

A TV was on, but was being ignored by most everyone.

There were also two newspapers that sat untouched on a table until I opened them up.

The Wall Street Journal and our local morning paper the Fort Wayne Journal Gazette.

The Wall Street Journal had 28 pages total and an appropriate number of ads, but they could have had a few more.

But 28 pages, that is pretty slim for a national newspaper.  Kind of sad.

What was worse was the local paper.

24 total pages.  Maybe 4 pages worth of ads plus the classifieds.  They could not make money with this pitiful amount of paid ads.  This was the day before the 4th of July and a few decades ago it would have been stuffed full of ads for holiday sales and now… nothing.

Sadly for the future of these papers, no one cared to even read the paper.

As a kid, I used to be a paperboy, delivering every afternoon when I got home from school.

These days, no one seems to read the daily newspapers and with a lack of readers the advertisers ads are not getting seen.

Everyone sitting in the waiting room was watching and reading their own personal screens.

Is it any wonder that there are so few ads and so few pages printed?

Mass media isn’t dead, but certain mediums are.

Contrast the phone book and newspapers with the data about the mass media I work in.

Radio.  Surveys continue to show that over 90% of people in the United States of America listen every week.

We got the results for radio listening in Fort Wayne and my station, WOWO radio has the largest weekly audience with over 140,000 people choosing to listen to WOWO every week.  Unlike the newspaper that just sits there untouched.  Or the phone books that get tossed in the recycling bins the day they are delivered.

If you are paying to advertise in the phone book or a newspaper, let’s talk.  Email me: Scott@WOWO.com

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Target Your Mass Media Message

Target Your Mass Media Message

I’m going to keep it short this time as I continue my insight on Roy Williams Advertising Oversimplified.

Points 4 and 5:

Choose Who to Lose. Correctly-written ad copy will filter out the customers you don’t want and attract the customers you do want.

Filtering through ad copy is how you “target” when using mass media.

When you don’t do this, you lessen the results of your ads.

Most advertisers are guilty of trying to stuff too much stuff in one commercial.  I hear it on the radio, I see it on TV, and you have too.

The best ads are not designed to bring everyone to you.  They are designed to bring the very best customers to you.

Who are the very best customers?  That all depends on you and your business.

Some businesses make money by selling cheap and make it up in volume.

Others sell only high priced goods and offer exceptional service.

The message in your ads need to be created to only invite the exact persons you want as customers.

Want help?  Contact me. Scott@WOWO.com

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The Mass Media Myth

The Mass Media Myth

Continuing my series based on Roy Williams article about Advertising Oversimplified with my thoughts on points 2 and 3…

Roy talks about Mass Media and targeting your advertising message:

They call it “mass media” for a reason: it reaches the masses. Consequently, you can’t really target using mass media. (TV, radio, billboards)

But don’t worry about that. Use mass media anyway. Targeting is overrated and ridiculously overpriced.

I just got my hands on the latest ratings for radio listenership and I’m going to use that to prove Roy wrong.

Sort of.

Since I have my hands in both the traditional mass media and the new digital media worlds, I know a thing or two because I’ve seen a thing or two, (to borrow the tag line from Farmers Insurance ads.)

I’m going to clear up some misconceptions about targeted digital ads first.

The people selling you these highly targeted ads are liars. Most of them don’t know they are lying because they don’t dig deep enough to see who those targeted ads are really going to.  When I sold them, I only dug deep enough to see the good stuff, but when I looked deeper, below the surface, I pretty much stopped selling targeted digital ads.

Why?  Because all the targeting and algorithms and “stuff” just wasn’t all it was cracked up to be.

For example, when I examined the response rate of a targeted campaign and saw where we were getting clicks and somewhere from locations that we did NOT target, I started to see the cracks in the not-so-perfect world of targeted digital ads.

Heck you probably have seen so-called targeted ads when you are online, maybe playing a game on your phone and you keep getting ads for dog food which you’ll never buy because you don’t own a dog.  True story.  That was my story recently.  You probably can come up with your own now that I’ve pointed this out to you.

So the alternative to digital ads that are targeted is to use mass media, as Roy mentioned.

Mass media reaches the masses.

In the most recent radio rating survey for Metropolitan Fort Wayne, Indiana, they listed the area has a population of 460,900 people age 12 and older. The radio station with the most weekly listeners had 141,202 listeners. while the station with the smallest audience had 4,936 weekly listeners.

That’s a huge difference.

However there is more to the story than just the number of listeners.  Each station has a format that attracts fans as listeners and those fans/listeners have characteristics about them.  The station with the largest audience is mine, WOWO radio with a news and talk format. Also in the top 10 are a Pop Music Station, a Country Music Station, a Rock Music station, a Public Broadcasting station,  a Contemporary Christian Music station,  a Classic Hits Music station, a Soft Pop/Rock Music station, a Hip-Hop Music station and a Classic Rock Music station.

That’s just the top 10 of 29 stations that had enough listeners to get mentioned in the Spring Rating period.  There are also another dozen stations in the area that didn’t make it because their weekly audiences are even smaller.

The point is that each of these radio stations have an audience that you can target with your advertising simply by advertising on the stations that have the target listeners that you want to invite to your business.

You can target with mass media.

I’ll even give you a deeper example that I have with my station, WOWO.

We just launched a new weekly feature and a new weekend talk show that is focused on health news.

My friend Lee Kelso, whom I’ve known since we were in our early 20’s, is now WOWO radio’s health news correspondent.

WOWO radio’s audience of 140,000+  has less than 1,000 teenagers and less than 7,000 18 to 24 year olds.

That means 95% of WOWO’s audience is age 25 and older.

When we reach the age of 45, our interest in health and well being increase significantly compared to when we were in our 20’s.

WOWO’s audience of people age 45 and older is 70% of our listeners.

Once a week on Tuesday Mornings at 7:10, Lee Kelso reports with his 5 minute HealthCall feature during Fort Wayne’s Morning News with Kayla Blakeslee.  Lee also does another report on Health most Thursday afternoons during a segment on the Pat Miller Program also on WOWO Radio.   Our news department also uses Lee’s stories in their regular newscasts.  

All of this HealthCall stuff that Lee Kelso does during the week reaches the masses of people who listen to WOWO each week.

That’s one way we’ve combined mass media with a targeted message matched with an audience that has a significant number of listeners who are interested in the targeted health messages.

But wait, there’s more…

We have now launched an hour long Saturday morning talk show called, you guessed it: HealthCall Live

Hosted by Lee Kelso, HealthCall Live features interviews with health care professionals and listeners call in and ask the doctors questions.

The Saturday HealthCall Live radio show on WOWO is very targeted.  If you don’t care about health, then you’ll find something else to listen to during that hour.  But if a doctor or health care practice wants to target their message directly to the people they want to serve, this is it.

See, mass media, when used properly can also be targeted media if you work with someone who knows how all this works.

(That’s me, waving my hand.)

Want to know more?  Contact me: Scott@WOWO.com

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Focus on Your Future

Focus on Your Future

Do you determine your future by only looking at your past?

Or do you use your past merely as a benchmark, but it is not really going to limit your future?

We are going to get personal today so join me and be honest with yourself.

Today, I’m digging into my take on Roy H. Williams recent article I shared about Advertising Oversimplified.

Roy’s first point was:

If you want to be bigger, advertise as though you were bigger. Don’t calculate your ad budget based on the volume you did last year. Base it on the volume you hope to do this year.

In a button down corporate world with shareholders and a board of directors, investors and all that stuff that you probably don’t have, don’t limit your growth on what your accountant says you should do.

Instead follow your dreams.

About 18 months ago, I set a goal for where I wanted to be in 10 years.

The first 9 months were kind of rough.  I wasn’t starting from scratch, but I was testing things to see what I wanted to keep and what I wanted to eliminate in my business.

It was around month 10 that I found a way to increase my own marketing and advertising and I took a leap of faith.

Faith in myself and my business and started a new venture that costs real money out of my pocket that I never invested before.

Now, 9 months later, I see that it was a great investment and has paid for itself for the first year.  

If I did what most business people do and that is set up a marketing budget based on a small percentage of sales or profits from the previous year, my growth would be limited.

But because I didn’t limit myself to the least amount I could invest, my growth in 2019 has not been limited.

Here’s another “but”…

But it wasn’t just the money I spend, it was also the idea, the implementation of the idea, ways to expand that idea, and a few other items that I had been working on that fell into place that has made the first half of 2019 better than I imagined when I started my 10 year business growth plan 18 months ago.

Here’s those words from Roy again:

If you want to be bigger, advertise as though you were bigger. Don’t calculate your ad budget based on the volume you did last year. Base it on the volume you hope to do this year.

I can help you do that for your business just as I have for mine.  Contact me:  Scott@WOWO.com

 

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