This year marks the completion of 5 years of creating, hosting, recording and producing a weekly podcast and it seems like an appropriate time to introduce myself or reintroduce if we've been friends for awhile. By the way, don't worry when I say completion, I...
Who in their right mind would ever “want” unhappy customers? The truth is...no one. But an ever-bigger truth is... if you run a business that deals with customers, you will have unhappy customers. “Your most unhappy customers are your greatest source of...
"Extra – Extra, Read All About It!!! Brick-and-Mortar stores are dead! E-commerce is the way everyone will shop in the future. Extra – Extra, Read All About It!!!” If you read the retail industry trades or e-commerce newsletters and blogs at all, that chant has been...
The saying that we are in a new reality was one that many of us didn't want to hear last year. But it's true and the quicker we see what is happening, the sooner we can adjust. At the end of the year, I read the Monday Morning Memo from Roy H. Williams that talked...
Are you in the radio business? Join us for this very special national event that I'm honored to be a part of "The 2022 Sales Lift-Off" January 13th ! Join us live on the Clubhouse app next Thursday, January 13, 2022, @ 2 p.m. Eastern/11 a.m. Pacific for a...
When you own and operate a business and you live and breathe it, often, it’s difficult to see when things change. As they say, sometimes it’s hard to see the forest for the trees. When is the last time you had a Brand Health Check-Up? Only politicians can succeed...
Twas the end of December and all through the land, Lots of creatures were stirring, children, woman and man. The hustle and bustle of the holidays are here, And nearly everyone is attempting to be of good cheer. The retailers are hoping to rake in more bucks, While...
Some consumers make purchase decisions based on relationships and some make them purely on price. They are referred to as either Relational or Transactional customers. If your business sells on price alone, this information may not pertain as much to you. If you would...
All of your suppliers have a vested interest in your success, and most of them have access to extraordinary marketing funds and resources beyond traditional co-op to help you sell more of their products. With the end of the year rapidly approaching, it’s your chance...