Culture is the Key

Culture is the Key

by | Jun 3, 2024 | Sound ADvice, The Not-So-Secret Writings of ScLoHo

The last few weeks I’ve been sharing my Sound ADvice newsletter content on my website and podcast and I’ve got another one to share.  This time I’m also going to include content that wasn’t in the Sound ADvice newsletter too.  And if you want to receive my free newsletter in your inbox, send me an email to Scott@WOWO.com

It was the famous line from the movie Field of Dreams, “If you build it, they will come”.

Today, good employees want more than a good paycheck; they want to “enjoy” where they work.  So, the new hiring mantra should be… “Make it fun and they will come”.

Attracting, hiring, and retaining good employees is as difficult as it’s ever been. Last summer i reviewed 400 applicants in order to hire 2. Because we are very particular with finding the right person for the openings we have, we also make a diligent effort to keep them and culture is a key component.

If you have a “fun” place to work, exploit, promote, and tell people about it. They will come.

If you don’t, start building the “fun” culture today.

Study after study has proven that companies who put fun into their company culture are more successful.

Here are some startling statistics that may make you want to consider “intentionally” creating a fun and happy work environment:

  • Companies with happy employees outperform their competition by 20%
  • Happy salespeople produce 37% greater sales
  • 36% of employees would give up $5000 in salary to be happier at work
  • Happy employees take 10 times fewer sick days

It only makes sense that happy people are more productive.  The obvious rings loud and clear, but the fact is, most companies don’t intentionally create a fun culture.  It either happens or it doesn’t.

To put “fun” into your culture, first, start by recognizing it won’t happen on its own.  It’s you, the owner or manager, who needs to implement a plan to have fun!  Come up with fun or positive events plotted throughout the year, either monthly or quarterly.  If you are struggling to come up with ideas, create a “fun idea” team and let them bring ideas to you!

It can be as simple as implementing “Casual Fridays” or “Bring your Pet to Work Day” and can be as deep as paid company trips. Having a company picnic in the summer and a Christmas party around the holidays is not enough in today’s competitive work environment.

In today’s extremely competitive recruitment and retention environment, businesses must make every effort to not only attract new employees but also retain the ones they have.

If YOU make it fun…they will come and Stay!

If you’d like to start putting more “FUN” into your business culture, click here to read 12 Ways to Create a FUN Work Environment.

P.S.  If you are currently looking for better success with your recruitment efforts, reach out to me, Scott Howard. I can help guide you on how to target better-qualified candidates.

Some of the additional information beyond what was sent in my Sound ADvice newsletter is based on some conversations I’ve had recently and a special training session that our company, Federated Media conducted this summer.

Culture is more than fun and games, it’s also the interaction between staff and particularly between employees and their bosses.  In 2013 the company I worked for had a management change in the department that I worked in.  Within 5 months, I decided to return to radio because of conflicts.  But it wasn’t just me.  Within 18 months the entire digital marketing team resigned due to bad management including a couple of my co-workers who’d been with the company 10+ years.

This year, I’ve had conversations with a half dozen people who had similar situations.  They were happy in their jobs and then management changed and it was not a good match.  That led to career changes for the employees and their former companies had to find their replacements.

Federated Media’s C.O.O. Brad Williams brought back an advanced training program that he personally presented to all the full-time staff at our company.  It took several meetings as we were limited to 20 participants each.  This was an adaption of a program from Wilson Learning on Social Styles.  End goal was for each person, no matter what their title or position to be able to identify their own style and that of others so we could improve our relationships with each other.  This was a full day investment for everyone and for Brad, multiply that by at least 5 days, one for each group, plus travel and preparation.

Culture is the Key to attracting and retaining your team.  Are you purposefully creating a culture that works?

First on Race Day

First on Race Day

by | May 27, 2024 | Marketing and Advertising Insights, Sound ADvice

All month long, I’ve been featuring articles I first sent out in my weekly Sound ADvice newsletter and this one was sent to subscribers last fall.  If you’d like to get them delivered to your inbox each week, just send an email to Scott@WOWO.com and I’ll add you to my list of free subscribers.

Marketing, or at least marketing that has impact, doesn’t deal with the world of reality; it deals with the world of perceptions. The perception your prospects have of your business is formed more by feelings than by facts.

A look at market share, for example, may lead one to feel that Heinz makes a better ketchup, and consumers who feel Heinz is a superior ketchup may actually feel short-changed in a restaurant that serves another “cheaper” brand.

The reality is that the ketchup perception is formed more by what kind of ketchup your mom served when you were a kid than by the actual recipe or ingredients in the ketchup.

Died in the wool Ford fans will tell you that Ford is an acronym for “First On Race Day”, while opposing Chevy believers will joke that Ford stands for “Fix Or Repair Daily”. Both sides may try and argue the facts, but more often than not, it’s the emotions that drive the perception.

While your customers want great “value”, their perception of the value you deliver is affected as much by the way your prospects perceive or feel about you as it is about the actual price of your goods or services.

Over time, the perception of your business is a product of the five “P”s in the marketing mix. You must have:

1. The right Product. Is there a demand, or can you create a demand, for what you sell?

2. In the right Place. Location. Location. Location.

3. At the right Price. Does your price match customer perception and is it profitable?

4. Delivered by the right People. Are your people trained to provide customer satisfaction? Can they walk the talk?

5. With the right Promotion. Have you created the right feeling for your business before your prospects are in the market and before they have preconceived perceptions of you or your competitors?

Your Promotional “P” can be the icing on your marketing cake. Just as there are five P’s in the marketing mix, there are another five P’s in effective promotional mixes. Click here to see the Five P’s of Successful Promotions. It’s free!

Compounding Your Brand

Compounding Your Brand

by | May 20, 2024 | Marketing and Advertising Insights, Sound ADvice, The Not-So-Secret Writings of ScLoHo

This month I’m featuring articles that were sent to subscribers of my weekly newsletter, Sound ADvice.  If you’d like a free email copy send me an email to Scott@WOWO.com.

Albert Einstein said, “Compound interest is the eighth wonder of the world. He who understands it earns it… he who doesn’t… pays it.”

But what does compounding interest have to do with marketing, advertising, and your brand? As it turns out, a lot!

They work under similar principles. If you invest even a small amount of money, over time, it compounds. While it may be small, it still grows. If you invest in your brand, over time, it grows too. While it may be small, it still builds. The more you invest, money or marketing, the greater it works and the more it compounds.

In branding, he who understands it earns it; he who doesn’t pays it. You see, in every business category within every market, there is only so much “branding” or “TOMA” (Top-Of-Mind-Awareness) to go around. In nearly every case, the share of mind you own is equivalent to your brand, which is equal to the percentage of business that you capture within your category. 

Building and compounding your brand isn’t just for large national companies. It works exactly the same in every market.

There are several key areas to building and compounding your brand, but the most important element is consistency.  Not only does this mean being consistent with your message, colors, sounds, and logos, but also with the way you approach business internally and externally.  Like your customer service, return policies, guarantees, warranties, the physical appearance of your office, vehicles, and every other thing that represents your business. 

Like compounding interest in money, if you stop and start, you lose or stall the potential that could have been compounding. Be consistent, be repetitive, and the compounding of your brand will take care of itself and build with time.

As your brand becomes larger, the more well-known it becomes and the more TOMA you create. From there it continues to compound. The more people know you, the more people they tell. 

How important is a brand? A study conducted by Fleishman-Hillard for the World Economic Forum showed that 3 out 5 chief executives believe their corporate brand and reputation represent more than 40% of their companies’ market capitalization.

Whether you are planning on starting to brand your current business or a new business, click here to see nine tips to help get you started on building and compounding your brand.

Features Vs Benefits

Features Vs Benefits

by | May 13, 2024 | Marketing and Advertising Insights, Sound ADvice

This month of May I’m sharing a recent articles from my weekly Sound ADvice Newsletter.  It’s free just for the asking and if you want to be added, drop me a note to Scott@ WOWO.com.

Every year there are millions of drills sold across North America. But here’s the crazy thing…not one person who bought a drill wanted a drill! What they really wanted were holes!  If another tool would have made the holes faster, better, easier, or cheaper they would have bought that tool, not the drill.

In most business and product categories, including yours, the same is true. None of your customers want to buy your goods or services. They only want the “benefits” those goods and services deliver.

No one wants to buy insurance; they want to be protected.  Nobody wants an aspirin; they want pain relief.

All traditional sales training courses address the need for selling benefits versus features. It’s pretty basic stuff, yet, we often expect our advertising to sell features to consumers who only care about benefits.

Here is the litmus test that distinguishes features from benefits:  A feature remains true if the customer does not buy.  For example: “John Deere tractors are built better”.

A benefit only occurs if the customer buys.  For example: “Nothing runs like a Deere. Your tractor will have fewer breakdowns, saving you money and time”.

Here is another feature vs. benefit example for a regional auto parts store:

Feature: “A million different auto parts and accessories“.

Benefit: “You’ll get your parts in a day or less”.

Your benefit statement should always answer the question, “What’s in it for me?” from your customer’s perspective.

Look at your next radio script or ad proof. Are your ads only talking about features (you) and not telling what’s in it for them (benefit)? They don’t want a drill; they want a product that makes a hole!

Click here if you’d like me to work with you to uncover the best possible benefit statements for your next advertising campaign.
A Lesson on Advertising from Preachers and Teachers

A Lesson on Advertising from Preachers and Teachers

by | May 6, 2024 | Marketing and Advertising Insights, Sound ADvice

For the month of May I’m sharing recent articles from my weekly Sound ADvice Newsletter.  It’s free just for the asking and if you want to be added, drop me a note to Scott@ WOWO.com.

The goal of every preacher and teacher is to grab the attention of the people they are speaking to and make sure that they not only hear the message but also understand and retain the message.

So, what can preachers and teachers teach advertisers about advertising? The answer is a lot, if you pay attention to the formula preachers and teachers use to get their message across and make it stick!

Going back to the very early 1900s, though not taking credit for it, religious figure J. H. Jowett explained the process of preparing sermons, speaking to the crowd, and how to make sure the lesson was not only taught but understood. He said the three-part formula to help prepare sermons so the layperson could understand was this:

1. Tell them what you are going to tell them.

2. Then tell them.

3. Then tell them what you told them.

Modern-day teachers have been taught and still use this same method. They know that if their students do not get the message in this fashion, three times in a seven-day window, they won’t retain what they’ve learned and will probably fail the test.

Research has proven that your advertising must follow a similar formula. If you want your customers and prospects to retain and remember your advertising message, they must hear your message three times in any given seven-day window. In advertising, this formula is known as “a frequency of three” and it’s one of the 6 Steps to Ads That Stick.

If you think about it, advertising really is a little bit of preaching and a little bit of teaching! Use this formula and your ads will have a better chance of sticking in the listener’s mind.

Click here to read the rest of the 6 Steps to Ads That Stick and make your ads stick in the minds of your prospects.